COVID-19 Update

We are closely monitoring statements from the Centers for Disease Control and Prevention and the World Health Organization regarding cases of the novel coronavirus (COVID-19) and are following the guidance of these agencies and local health authorities.

The well-being of our guests is of the utmost importance.

Cancellation Policy:

As a company, we have adapted to the changes that the market has undergone in the last three months. We are committed to providing our clients with flexibility during these difficult times.

At our Coral Costa Caribe hotel, the following policies are being implemented:

– Guests who already had reservations from March 19th to May 31st, 2020, were cancelled or rescheduled without any penalty, due to the immediate application of flexible 100% cancellation policies for all our guests’ reservations. Cancelled reservations were refunded in a 100% amount.

– We have a flexible 100% cancellation and/or reservation modification policy until December 15, 2020. Cancellations 24 hours before arrival and No Show apply a 50% of the total reservation plus taxes.

Important Information:

– Due to COVID-19, properties are taking measures to protect the safety of our guests and employees. Some services and/or amenities may be reduced or unavailable as a result.

– Refunds will differ depending on the payment method used, as well as the entity or intermediary.

Cleaning protocols:

For us, the most important thing is your peace of mind and confidence in any of our properties, which is why we are establishing a thorough and complete cleaning process that meets hygiene and cleanliness standards in all our properties.

We are implementing health and safety measures, as suggested by the corresponding agencies, for both our guests and our employees. This includes hand washing, specific products and cleaning procedures for rooms and common areas.