Privacy Policies

We understand how important it is for you to know how we use and share the information we have about you and we appreciate your trust that we will do so carefully and sensibly.

This Privacy Policy explains how Coral Costa Caribe Beach Resort processes the information collected each time someone visits coralcostacaribebeachresort.com and when using our services offered, which may include information about your personal data.

By using the information available and the services offered on coralcostacaribebeachresort.com you accept and agree to each and every one of the provisions included in this policy.

What kind of information do we collect?

1. When you visit our website, your IP address is automatically recognized and collected.
2. To reserve products or services, you must provide us with personal information such as your name, address, email, telephone number, credit card information and other identifying information to process reservations and provide customer service.
If you do not provide us with personal information when purchasing one of our products or services, we cannot confirm your purchase or reservation.
3. If you subscribe to any of our email marketing communications, you must provide your name and email address. In some cases, you may also be asked for personal demographic data such as your country of residence, gender, age, travel habits, etc.
4. We also use cookies to collect information about the performance and use of our websites.

Cookies and how we use them

5. We do not use cookies to identify specific users, match them with your bookings or track you once you leave our website.

How do we use your personal information? 

6. We use your personal information in the following ways:
• Provide the requested information about our products and services.
• Send marketing messages by email and specifically signed information. 
• Make a reservation.
• Confirm your purchase.
• Measure and track visitor demographics.
• Measure the content of our website to your interests.
• If you have chosen to receive marketing messages by email, to better tailor marketing messages to your interests.
7. If you make a reservation on our website, you may be sent information about new products or asked for your opinion about our website, etc., in order to improve the service we offer to you and other consumers. If you would like us to contact you again in the future, please send an email to our privacy officer at qualitycontrol.cc@chc.do.
8. If you subscribe to any of our email marketing messages, we will use your personal data to send you the requested information. You can always unsubscribe by sending an email to dmora@chc.do or by clicking on the link at the bottom of the marketing messages we send by email.
9. We currently employ a number of online partners to help manage and optimize our business and Internet communications. We rely on the services of a marketing company to help us evaluate the effectiveness of our advertising and how visitors use our website.
To do this, we use cookies provided by our marketing company on this website. The information we collect helps us learn things like which pages are most engaging for our visitors, which of our products our customers are most interested in, and what types of offers our customers want to see.
10. Although our marketing company records information from our website for us, we are the ones who control what data can and cannot be used.
11. Finally, you can be assured that, unless expressly authorized by us, we will not share your personal information with third party organizations that are not directly related to the purchases you have made or that have not been contracted.

Communications we send to you by email

12. If you choose to receive our communications, we receive information that may be of interest to us. For example:
• We will keep you informed about our offers at destinations and news about products, raffles, programs, etc. and other special promotions that will be useful.
• We will keep you informed about important changes to the website functions.
As a subscriber to our email marketing communications, you will occasionally receive updates about coralcostacaribebeachresort.com products and destinations, special offers, new services and other topics of interest. We will find these updates interesting and useful.
13. If you are no longer interested in receiving promotional email communications from coralcostacaribebeachresort.com, you have several options to opt out of receiving future messages:
• You may unsubscribe at any time by following the instructions and link included in all marketing emails.
• You may send an email to dmora@chc.do to request to unsubscribe; to do so, please include your full name, email address, and the words “unsubscribe/cancel” in the subject or body of the message.

Our security and storage

14. At coralcostacaribebeachresort.com we are committed to maintaining the integrity and security of your personal information.
15. Your personal information is stored in secure operating environments that are not accessible to the general public. We have security measures in place at our physical facilities to protect the loss, misuse or alteration of your personal information, whether by our employees or third parties.
16. However, there is no guarantee that Internet transmission is 100% secure, therefore we cannot give you an absolute guarantee that the information you provide is protected at all times. Coral Costa Caribe Beach Resort is not responsible for the consequences caused by unauthorized access to personal information.
17. We rely on you to inform us if you notice any anomalies that may indicate a breach of the security of your information. We will investigate whether the breach is related to the security of data transmissions to or from coralcostacaribebeachresort.com and inform you of any steps that can be taken and have been taken to remedy the problem.

Changes to our Privacy Policy

We understand that our business will continue to evolve as we introduce new products and therefore we may revise our Privacy Policy from time to time.
We reserve the right to modify the Privacy Policy and post the changes on the website. We will only use your personal information in accordance with the Privacy Policy in effect at the time of collection of personal information.

Contact

If you have any questions or concerns about our Privacy Policy or our use of information, or if you wish to exercise your rights of access, rectification, cancellation and opposition, please send an email to qualitycontrol.cc@chc.do. Please remember that all personally identifiable information, whether directly disclosed or through any online public forum contact or connection, may be collected and used by Coral Costa Caribe Beach Resort.