COVID-19 Update

We are closely following the statements by the Centers for Disease Control and Prevention and the World Health Organization on cases of the new coronavirus (COVID-19) and are complying with the guidelines of these agencies and local health authorities.

The well-being of our guests is of utmost importance.

Cancellation Policy:

As a company we adapt to the changes that the market has undergone in the last three months. We are committed to providing our customers with flexibility during these challenging times.

In our hotel Coral Costa Caribe, the following policies are being implemented:

– Guests who already had reservations from March 19 through May 31, 2020, were cancelled or rescheduled without penalty, due to the immediate application of 100% flexible cancellation policies for all guest reservations. All cancelled reservations were refunded 100%.

– We have a 100% flexible cancellation and/or modification policy until December 15, 2020. Cancellations 24 hours prior to arrival and No Show are subject to 50% of the total reservation plus taxes.

Important Information:

– Due to COVID-19, properties are taking measures to protect the safety of our guests and employees. Some services and/or amenities may be reduced or unavailable as a result.

– Reimbursements will differ according to the form of payment made, as well as the entity or intermediary.

Cleaning protocols:

For us the most important thing is your peace of mind and confidence in any of our properties, that is why we are establishing a thorough and complete cleaning process that meets the standards of hygiene and cleanliness in all our properties.

We are implementing the health and safety measures suggested by the corresponding agencies, both for our guests and our employees. It includes hand washing, specific products and cleaning procedures for rooms and common areas.